FAQ

1. How long will my order take to arrive? 

Once we have received your order request it will be processed within 2 - 3 working days, subject to availability. Customization request will be processed within 10 working days, depending on order quantities. 

Bulk orders will be processed within 30 days. 

We will not supply a substitute product without your express authority.

2. Where do you deliver to? 

We do delivery within Singapore only. Unfortunately, we are unable to deliver to restricted areas (such as Jurong island, military, police and civil defence camps), the islands surrounding mainland Singapore (including Sentosa) and hotels. 

3. How much do I pay for shipping fees?

Local Courier (Standard) - Free

(delivery within 1 to 3 working days after order is processed)

Local Courier (Express) - $5

(delivery within 1 working day after order is processed)

4. What are the payment methods? 

All payments on this site are made through Paypal or Apple Pay. If you don’t have a Paypal account, you can pay for your items using your credit card. Please note that we do not store customer’s credit card details within our website database.

5. Do you accept wholesale orders? 

Yes, we do! Please email us your enquiry on wholesale orders at thecraftpartners@gmail.com. Don’t forget to let us know a little more about your company, shop, business and the quantity you are looking at and we will get back to you soon.