terms and conditions

Shipping and Delivery

  1. We do our best to prepare each item for shipment but we cannot control what happens upon mailing the items out. We shall not accept any liability arising from mailing/mishandling/etc. unless proved to be caused by the negligence of the craft partners.

  2. All items will be mailed out via Singpost by default. 

  3. Home delivery services are available upon requst and additional charges apply (depending on location). Please reach out to us to arrange for delivery services. 

  4. Please ensure that your shipping address is accurate. If you've submitted the wrong shipment address - please inform us as soon as possible and we will make a note. However, we will not be able to make any changes if the item had been mailed out. 

Estimated Delivery Times 

  • Normal Mail (local) : 3 - 5 working days

  • Registered Mail (local) : Up to 5 workings days

Self-Collection 

  1. We meet our clients once a week on stiputated date & time. The available self-collection slots are made available for selection on our website upon carting out. 

  2. In any event that you are unable to make it for meet-up collection on a last minute notice, please drop us a whatsapp or an email to re-arrage another date. We will allow up to 2 events of date changes. 

Returns and Refunds

  1. All items are not returnable and non-refundable.

Cancellation Policy

  1. We urge you to confirm your purchase before making payment transfer/placing your order. No cancellation will be accepted. For special cases, please send us an email to thecraftpartners@gmail.com and we will assist you. 

Due diligence

  1. The Craft Partners performs her due diligence in ensuring all products undergo quality checks before sending it for mailing or self-collection or home deliveries.

  2. The Craft Partners performs her due diligence in ensuring that all mailing address are accurate as given by client when order is being placed. All shipment emails are sent to clients at the point of mailing.  

Content 

  1. All content belong to The Craft Partners. Any replication or reproduction of our content is strictly not allowed.

  2. All photos on our website and all social media platform are created and photographed by The Craft Partners Team. Third party reproduction and replication of our photos are prohibited.